Last updated: October 28, 2026

The short version

• Our shirts are a preorder. We print them after the preorder closes, so they ship weeks after you order.
• The preorder closes at 11:59 pm Eastern Time on November 13, 2026, and orders are expected to ship from late November to early December. Every order will ship by December 14, 2026.
• We ship within the United States only.
• Shipping is $7.99 for one shirt, and less for each extra shirt. You'll see the exact cost at checkout.
• Every order is sent with tracking. We email you the tracking number when your order ships.

How the preorder works

1. You order while the preorder is open (October 30, 2026 to November 13, 2026). You pay in full at checkout, and you get an order confirmation email within a few minutes. Can't find it? Check your spam or junk folder, then email us.
2. The preorder closes. We order exactly the shirts that were bought from our printer.
3. Your shirts are printed, then we pack every order ourselves.
4. We ship your order from late November to early December. We aim to start on November 27, and every order ships by December 14, 2026. We email you a tracking number when yours ships.
5. It arrives, usually 2–5 business days after it ships. That's the carrier's estimate, not a guarantee.

You're charged when you order, not when your shirt ships.

Where we ship

We ship anywhere the US Postal Service delivers as US mail:

• all 50 states and Washington, D.C.
• US territories: Puerto Rico, Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands
• US military and diplomatic addresses (APO, FPO and DPO)
• the Marshall Islands, Micronesia and Palau

We can ship to PO boxes. Orders to territories, military addresses and the Pacific islands can take longer to arrive.

We don't ship outside the US at the moment. If an address can't be shipped to, checkout won't let you finish the order.

Shipping costs

Shipping depends on how many shirts are in your order:

Shirts in your order	Shipping
1	$7.99
2–5	$7.99, plus $1.99 for each shirt after the first
6–10	$15.95, plus $0.99 for each shirt after the fifth
11 or more	Shown at checkout (about $1.49 per extra shirt)

For example: 1 shirt is $7.99, 2 shirts are $9.98, 4 shirts are $13.96, and 10 shirts are $20.90. The exact amount always appears at checkout before you pay.

How we ship

We pack every order ourselves and send it with USPS Ground Advantage, with tracking. When your order ships, you'll get an email with the tracking number and a link to follow it. Tracking can take a day or two to show the first scan.

Wrong or changed address

Please check your address carefully at checkout. We ship to the address on your order.

• Need to change it? Email support@marsandjulia.com with your order number and the new address before your order ships. Once the shipping label is made, we can't change it.
• If a package comes back to us because the address was wrong or incomplete, or because nobody collected it from the post office, we'll email you. We can reship it once you pay the new shipping cost, or refund you the price of the shirts (not the original shipping). If we don't hear from you within 30 days, we'll refund the shirts.
• If a package comes back because of a carrier mistake, we'll reship it at no cost to you.

If we're late

We'll only promise a ship date we have good reason to believe we can meet. Our promise is that every order ships by December 14, 2026. If something goes wrong (for example, the printer is delayed):

• We'll email you before December 14, 2026 with a new expected date (or tell you we don't know yet) and the choice to cancel for a full refund.
• If the delay is 30 days or less and you don't reply, we'll take that as OK to wait.
• If the delay is more than 30 days, or we can't give you a new date, we'll only keep your order if you tell us you still want it. If we don't hear from you within 30 days, we'll cancel it and refund you in full.
• If you cancel because we're late, you get a full refund, including shipping, back to your original payment method.

Lost packages

If your tracking hasn't moved for 7 business days, or your package hasn't arrived 14 days after it shipped, email us with your order number. We'll contact the carrier and open a search. If the carrier can't find it, we'll refund you for the lost shirts, or send replacements instead if you'd like them and we have your sizes, at no cost to you.

Please tell us within 45 days of the ship date so we can file a claim with the carrier in time.

Marked "delivered" but you can't find it

Packages sometimes turn up a day or two later, or get left at a side door, in a mailbox, at the post office or with a neighbour. Please check those places first, then email us within 14 days of the delivery date. We'll ask the carrier for its delivery location and help you look.

Once tracking shows your package was delivered to the address on your order, the carrier treats it as delivered and won't pay for it. We can't promise to replace packages stolen after delivery, but contact us and we'll do what we can.

Damaged on the way

If your package arrives damaged and the shirt inside is damaged too, follow the steps in our Refund Policy ("If something is wrong with your order"): we'll send a free return label and refund the shirt once it's back with us. Please keep the packaging and take a photo of it, because we'll need it for the carrier claim.

Things outside our control

Sometimes things outside our control slow down an order: printer or supplier problems, carrier delays, severe weather, or other emergencies. If that happens, we'll keep you updated by email, and the "If we're late" steps above still apply.

Contact

Email support@marsandjulia.com with your order number (it starts with #MJ).